Help Centre
Frequently asked questions
Yes. Cash on delivery (COD) is available nationwide across Pakistan. You pay in cash when your order arrives at your door — no advance payment required.
Orders are dispatched within 1–2 working days and typically arrive within 4–7 working days, depending on your city. You will receive tracking details once your order ships.
Shipping is complimentary on qualifying orders above our free-shipping threshold. A modest flat rate applies to smaller orders, shown transparently at checkout.
Yes. We offer a 7-day exchange on unused items in their original packaging. Contact our concierge to arrange an exchange or replacement.
Each piece is crafted from premium materials selected for durability and finish. Material details are listed on every product page.
Store your bag in its dust cover, keep it away from prolonged direct sunlight and moisture, and wipe gently with a soft dry cloth. See our Journal for a full leather-care guide.
Use the Track Order page with your order number (ZYV-…) and the phone number used at checkout to see your order status at any time.
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